Please. Please. Please make sure that you enter your address correctly and that you have included the unit or apt # if applicable.
Also, if you want to receive an email confirmation, make sure that there is no typos in your email address.
If your package is returned or not delivered due to missing or incorrect information, we will have to charge to reship, even if you received free shipping.
All online orders are packed and shipped as quickly as possible, usually with 48 hours (business days) but can take longer during sales events or holidays.
If you are in a hurry for your order, please select Expedited Shipping for $10.95, so that it will get processed quicker. It will still be shipped via US Priority Mail, however, it will get pushed to the "front of the line". Otherwise it will be processed in the order that it was received.
Orders placed during weekends and holidays are received on the next business day. Once your order is packed and ready to ship you will receive an email from UPS or USPS with a tracking number.
SHIPPING TRANSIT TIME (once order has shipped)::
US Priority (2-3 days), UPS Ground (3-7 days), First Class (4-6 days)
We ship from Georgia.
Shipments To APO/FPO and P.O. Box Addresses
* Most orders may be shipped to a P.O. Box or Military APO / FPO addresses, but some restrictions may apply.
* Orders being sent to P.O. Boxes or Military APO / FPO addresses must be shipped via the United States Postal Service and cannot be shipped via 2nd Day or Overnight Priority service.
Once your order is processed and shipped is when the days in transit begins.
You will be contacted directly with shipping estimates for your purchase order. We use DHL Global Express (approximately $45 per order, 7-10 days to arrival) to ship international orders where available.
Customers are responsible for all brokerage fees, customs duties, and GST (general sales tax), that may be imposed on them upon delivery.
By submitting your order with an international destination, you agree to pay all applicable duties and fees upon arrival. Please contact your local customs office US Postal Service or UPS with any questions regarding the importing of our products.